Southwest Airlines president, chairman and chief executive officer Gary Kelly told a Nashville audience Thursday that it will take years for business journey demand to convalesce from the recession.

But don’t worry, despite the impact that has on the company’s bottom line, its customers' bags will maintain to fly free.

After hardly averting the first annual loss in the company’s history previous year, Kelly said Southwest’s results are much improved this year. That bodes well for Sacramento global Airport; southwest is its busiest carrier.

Kelly said 90 percent of management’s efforts are focused on humanizing customers’ experiences with the airline. To that end, Kelly said Southwest Airlines tactics to begin installing Internet connectivity in its planes afterward this year is working on adding international flights for the first time and will make unnamed upgrades to its rewards program next year.

Kelly said Southwest is pressuring The Boeing Co. to come up with a more fuel-efficient subsequently generation aircraft to replace the 737, but that he doesn’t anticipate to see it any time soon.