Alaska Airlines tops J.D. Power study again
10:04 AM
Charles dickens
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Alaska Airlines was ranked the No. 1 airline in customer pleasure for the third straight year in J.D. Power and acquaintances annual 2010 North America Air Satisfaction Study.
Westlake, Calif.-based J.D. Power surveyed more than 12,000 airline passengers on seven events: cost and fees, flight crew, in-flight services, aircraft, boarding/deplaning/baggage, check-in, and qualms.
Alaska Airlines, a unit of Seattle-based Alaska Air Group Inc. (NYSE: ALK), topped the study’s customary network carrier rankings; JetBlue Airways topped the inexpensive carrier segment.
In the rankings, Alaska Airlines performed particularly healthy in six of the seven measures, missing out only in the in-flight services gauge.
Westlake, Calif.-based J.D. Power surveyed more than 12,000 airline passengers on seven events: cost and fees, flight crew, in-flight services, aircraft, boarding/deplaning/baggage, check-in, and qualms.
Alaska Airlines, a unit of Seattle-based Alaska Air Group Inc. (NYSE: ALK), topped the study’s customary network carrier rankings; JetBlue Airways topped the inexpensive carrier segment.
In the rankings, Alaska Airlines performed particularly healthy in six of the seven measures, missing out only in the in-flight services gauge.
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